In compliance with Law no. 144/2015, of September 8, we inform our clients that in case of dispute they may appeal, for resolution of the same, to the arbitration center:

In the case of consumer disputes, the consumer may use the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution entities:

1. CNIACC - National Center for Information and Arbitration of Consumer Disputes Tel .: 213 847 484; E-mail: cniacc@unl.pt

2. CIMAAL - Information Center, Mediation and Arbitration of Consumer Conflicts of the Algarve Tel .: 289 823 135; E-mail: cimaal@mail.telepac.pt

3. Center for Arbitration of Consumer Conflicts of the District of Coimbra Tel .: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. Center for Consumer Conflict Arbitration in Lisbon Tel .: 218 807 000 / 218807030. Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto Tel .: 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt

6. Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitral Tribunal Tel .: 253 422 410; E-mail: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Tel .: 253 617 604; E-mail: geral@ciab.pt

8. Center for Arbitration of Consumer Conflicts of the Autonomous Region of Madeira Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@govmadeira.pt

For more information consult the Consumer Portal at www.consumidor.pt

Important: in the case of online sales, the Center for Consumer Conflict Arbitration corresponding to the consumer's domicile is competent.